“This merchant agrees not to allow any transaction that is illegal, or is considered by credit card brands or the acquiring bank, that may or may have the potential to harm their goodwill or negatively influence The following activities are prohibited under the card branding programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder , or cards.In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to children under 18”.
Order cancellation and Refund
The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.
To cancel an order you can notify us by email administracio@olisdesplugacalba.com, please include the details of your order to help us identify it.
The withdrawal period will expire 14 calendar days from the day on which the customer or a third party indicated by the customer, other than the carrier, acquired material possession of the goods.
Once the right of withdrawal has been exercised, the user must send the delivered products to the indicated address, thus assuming the return costs. Please note that if you decide to return the items to us by postage we will be entitled to charge you for any expenses we may incur.
If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the full amount of the purchase plus shipping within 14 days from that we receive the canceled order. If the return includes only part of the order, the correct procedure has been followed and the products are new and unused, we will only refund you the value of the returned products, without shipping costs.
Returns and Claims
For any refund or claim Agraria Espluguense i Secció de Crèdit, SCCL.
the legislation in force at any given time will apply.
Agraria Espluguense i Secció de Crèdit, SCCL will not attend to returns of open or handled products unless in its opening a defect was seen in the conditions of the article that could affect its consumption.
Returns will be accepted in any of the following cases:
Defects in transport
Product in poor condition not detected by us
To make any claim or return you can contact us by email: administracio@olisdesplugacalba.com or phone: 973 15 60 13.
Agraria Espluguense i Secció de Crèdit, SCCL. will try in the first instance to change the returned products. If it is not possible for us, the amount will be paid.
For the purposes of the Consumer and Right of Withdrawal Act, users are informed that they have a period of 14 working days from the receipt of the goods to execute the right of withdrawal in the cases established by law. .
Our commitment is to attend to any complaint from our customers with the intention of reaching a high level of satisfaction.